Site Administrators

Your organization's site administrators can add users to our records so they can create blackbaud.com logins and access all of our online support resources. Site administrators can also manage user roles and remove a user's rights to access blackbaud.com on your organization's behalf.

Your primary Blackbaud contact who signed your purchase agreement is your organization's first site administrator and can give other users site administrators rights as needed. To see which users are site administrators, review the list in the Default Organization Information section of your blackbaud.com profile.

If your organization's site administrators are no longer with your organization, you may request the site administrator role by providing signed authorization from a representative of your organization.

Site administrators follow these simple steps to manage users in their profile:

• To add a new user:
  1. Click Invite New User in the left navigation bar.
  2. Enter the user's first name, last name, and email address, and click Submit. The user will receive an email with a secure link that will allow her to create her own unique blackbaud.com profile and be added to our records. Learn more.

• To add new roles for a user:
  1. Click Manage Roles in the left navigation bar.
  2. Click Manage Roles to the right of the user's name, mark the appropriate roles, and click Submit Roles.
  
  
• To approve or deny a user's requested roles:
  1. Click Manage Roles in the left navigation bar.
  2. Click Approve or Deny for each request.
  
  
• To remove a user's rights to access our website:
  1. Click Manage Roles in the left navigation bar.
  2. Click Manage Roles to the right of the user's name and click Remove association with this organization.

We request that your site administrators designate at least one primary contact for each of your products. Periodically, we'll notify your primary contact(s) of important software issues. Your primary contacts and site administrators can also:

• Update your organization's address in our records
• Reset your organization's Blackbaud Merchant Services, Blackbaud Payment Service, and Blackbaud Application Hosting passwords, if applicable
• Download the supervisor password reset utility for your organization's software, if applicable

Please also designate one invoice contact to manage your Blackbaud invoices. If you assign a new invoice contact, please call Customer Service at 800-468-8996 (option 4, sub-option 2) or email accounts.receivable@blackbaud.com so we can change the contact on your existing sales orders. Please allow 2 weeks for processing; during that time, previously scheduled invoices may be sent to the original invoice contact.

Note: It is your organization's responsibility to verify its user records are up-to-date. For your security, please ensure the site administrator, training administrator and primary contact roles are given only to users who are currently at your organization. Users with those roles can download the supervisor password reset utility for your organization's software, if applicable, and can reset passwords for Blackbaud Merchant Services, Blackbaud Payment Service and Blackbaud Application Hosting. Your organization is also responsible for adhering to best practices regarding password security, such as restricting users from sharing logins.