Reformed Church in America

• The General Synod Council of the Reformed Church in America’s content management system (CMS) was no longer meeting the organization’s needs. The system's ability to accept and process online contributions was inefficient and not user-friendly.
• The organization’s CMS system was built and managed in-house, which meant that the aging system needed to be supported by internal resources.
• The organization wanted a CMS system that was database-driven to decrease the need to conduct a single update in multiple locations.

The Solution:

• The General Synod Council of the Reformed Church in America selected Blackbaud NetCommunity because it is a database-driven solution that can consolidate all interactions with supporters into the organization’s database, The Raiser’s Edge.
• Additionally, the Reformed Church selected Blackbaud OnDemand to relieve the IT team's burdensome task of maintaining the server. The organization also wanted to ensure enough bandwidth was always available.
• Blackbaud NetCommunity gives the Reformed Church the streamlined process it wanted for online donations.

The Results:

• By having Blackbaud NetCommunity hosted by Blackbaud, the Reformed Church has freed approximately 20 percent of its workload so it can focus more on strategic tasks.
• The organization has been able to transition its former paper-based event registration process to online registration, saving paper, postage, and time spent performing manual data entry.
• The online registration process allows all data to be seamlessly integrated with the organization’s database to give a more complete view of constituent interactions.