Contact Blackbaud Use the information below to contact us at our Charleston headquarters or contact our international offices. To share feedback about any aspect of your relationship with Blackbaud, email feedback@blackbaud.com. Your satisfaction is important to us.
| Headquarters — Charleston, SC, USA | | Phone (toll-free) | 1.800.443.9441 | | Phone (international) | 001.843.216.6200 | |
| Fax | 1.843.216.6100 | | Address | 2000 Daniel Island Drive
Charleston, SC, 29492-7541 |
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| Products and Services | | Phone | 1.800.443.9441 | | Fax | 1.843.216.6111 | | Request information about Blackbaud's products and services. | solutions@blackbaud.com | | Request information about Blackbaud's International Conference on Philanthropy | conference@blackbaud.com |
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| Customer Support | | Online | Case Central or chat support | | Phone (USA) | 1.800.468.8996 option 1 | | Phone (Canada) | 1.877.255.2221 option 1 | |
| Phone (international) | 001.843.216.3372 | | Phone (local) | 1.843.216.6200 | | Phone (Team Approach) | 1.617.583.8565 | | Fax | 1.843.216.6100 | | Hours of operation | Support analysts are available from 8:30 a.m. to 8 p.m. ET, Monday through Thursday, and 9 a.m. to 8 p.m. ET on Friday, excluding holidays. | | For more information, including our phone menu, review the Customer Guide (PDF). |
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| Training | | Phone | 1.800.468.8996 option 3 | | Fax | 1.843.216.6100 | Request Blackbaud University, regional, and
on-site training information. | traininghelp@blackbaud.com |
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| Blackbaud Forms | | Phone | 1.866.422.3676 | | Fax | 1.866.262.9590 | Request information about Blackbaud software compatible, pre-printed checks, forms, tickets, and membership cards. | forms@blackbaud.com |
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| Cambridge Regional Office — Cambridge, MA, USA | | Toll Free | 1.888.876.2275 | |
| Main Phone | 1.617.583.8400 | |
| Fax | 1.617.354.0895 | | Address | 2 Canal Park
Suite 4300
Cambridge MA, 02141 | | Request information about Target Analytics products and services. | solutions@blackbaud.com |
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| San Diego Regional Office, San Diego, CA, USA | | Toll Free | 866-546-8372 | |
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| Fax | 858-795-3010 | | Address | 9605 Scranton Road, Suite 200
San Diego, CA 92121 | | Request information about our San Diego office. | solutions@blackbaud.com |
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| eTapestry — Greenfield, IN, USA | | Toll Free | 1.888.739-3827 | | Fax | 1.317.336.3828 | |
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| Address | 6107 West Airport Blvd
Suite 120
Greenfield, IN 46140 | | Request information about eTapestry products and services. | leads@eTapestry.com |
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| PIDI Office | | Phone | 703.683.9500 | | Fax | 703.683.9537 | | Address | 1800 Diagonal Road
Suite 400
Alexandria VA 22314 |
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